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Welcome Back to Uphold

Log in to access your digital money platform. Securely manage, convert, and send 250+ cryptocurrencies, traditional currencies, and commodities all in one place.

Your Gateway to the Future of Finance

Welcome back. At Uphold, we’ve built more than a wallet—we’ve created a transparent financial ecosystem where you can seamlessly move between asset classes. Whether you’re here to check your portfolio, execute a trade, or send money globally, we’re committed to providing a secure, intuitive experience.

Your login is the first step back into a platform designed for financial freedom and innovation.

Secure Login Process

1. Visit the Official Login Portal
Always ensure you are logging in through our official website or verified mobile app. Be cautious of phishing attempts. The correct URL is: uphold.com

2. Enter Your Credentials

  • Email Address: Use the email associated with your Uphold account.

  • Password: Enter your secure, unique password.

3. Complete Two-Factor Authentication (2FA)
For your security, we require a second verification step. Have your authenticator app (like Google Authenticator or Authy) ready, or check your registered phone for an SMS code.

4. Access Your Dashboard
Once verified, you’ll be directed to your personal dashboard—your command center for all things finance.

Having Trouble Logging In?

We’re here to help you regain access quickly and securely.

Common Solutions:

  • Forgot Password?
    Click “Forgot password?” on the login page. We’ll send a secure reset link to your registered email. Follow the instructions to create a new, strong password.

  • Not Receiving 2FA Codes?

    • Ensure your authenticator app is synced correctly.

    • Check your SMS inbox if you use phone verification.

    • If issues persist, you can use your backup codes, which you saved when enabling 2FA.

  • Account Locked or Compromised?
    If you suspect unauthorized activity or have too many failed attempts, please contact our Security Team immediately via our support page. We take the protection of your assets seriously.

Your Security is Our Priority

We employ bank-level security measures to protect your account and assets:

  • Two-Factor Authentication (2FA): Mandatory for all accounts.

  • Biometric Login: Use fingerprint or face ID on our mobile app for faster, secure access.

  • Withdrawal Whitelisting: Control which external wallets can receive funds from your account.

  • Real-Time Notifications: Get instant alerts for all logins and transactions.

  • Encrypted Data: All your personal and financial data is protected with AES-256 encryption.

Your Part: Always use a strong, unique password and never share your login credentials or 2FA codes. Enable all available security features in your account settings.

Frequently Asked Questions (Login & Security)

Q1: I can’t remember which email I used for my Uphold account. What should I do?
A: Please contact our Customer Support team. To protect your privacy, be prepared to verify your identity by providing specific details about your account and recent transactions.

Q2: Is there a “Remember Me” feature on the login?
A: For your security, we do not offer a traditional “Remember Me” feature on web browsers due to the sensitive nature of financial accounts. However, our mobile app supports secure biometric login (Face ID, Touch ID) for convenient, repeated access on your personal device.

Q3: I’ve lost access to my 2FA device and my backup codes. Can I recover my account?
A: Account recovery is possible but requires a thorough verification process to ensure we are granting access to the legitimate account owner. Please start the account recovery process through our support portal. This process can take several days as our security team manually verifies your identity.

Q4: Why am I being asked to re-verify my identity when logging in?
A: As a regulated financial institution, we are required to periodically verify our members' identities. This may happen during login if it has been a while since your last verification, or if you are logging in from a new device or location. This keeps your account compliant and secure.

Q5: Can I stay logged in on the Uphold mobile app?
A: Yes. The mobile app offers a balance between security and convenience. You can use biometrics to log in quickly. For security, full re-authentication (with password) may be required periodically or for sensitive actions like changing settings or adding withdrawal addresses.

Q6: How do I know if a login attempt was legitimate?
A: You will receive an email notification for every new login to your account, detailing the time, device, and approximate location. If you receive an alert for a login you don’t recognize, you can immediately secure your account via a link in that email and contact support.

Need Immediate Assistance?

Our support team is ready to help you with any login or security concerns.

  • Visit our Help Center: uphold.com/en/help

  • Contact Support: Submit a ticket through your account dashboard for the fastest response.

Thank you for choosing Uphold. We’re building a more accessible and equitable financial system—together.

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